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SecurTek achieves CSAA Five Diamond Certification for monitoring excellence
May 17, 2011 - The Central Station Alarm Association (CSAA) has awarded SecurTek CSAA Five Diamond Certification for providing superior monitoring service in the North American security industry. SecurTek is just the fifth company in Canada to achieve CSAA Five Diamond Certification.
The Central Station Alarm Association (CSAA) has awarded SecurTek CSAA Five Diamond Certification for providing superior monitoring service in the North American security industry. SecurTek is just the fifth company in Canada to achieve CSAA Five Diamond Certification.
“SecurTek has grown rapidly from a new player to an industry leader in just 11 years,” said Robert Watson, SaskTel President and CEO. “On behalf of SaskTel, congratulations to everyone at SecurTek for achieving this prestigious designation.”
“SecurTek employees have worked hard to achieve Five Diamond certification,” said Barry Rogers, SecurTek President and Chief Operating Officer. “I want to thank the CSAA for recognizing our efforts and demonstrating to our customers that they can continue to expect industry-leading service from SecurTek.”
In order to achieve Five Diamond Certification, every SecurTek operator was required to pass a CSAA training course and to demonstrate:
· proficiency in alarm verification, which helps reduce false alarms;
· proficiency in communications with public safety answering points such as emergency 911 centres;
· knowledge of electronic communications equipment, including radio;
· an understanding of the codes and standards of such organizations as Underwriters Laboratories of Canada and others; and
· proficiency in the area of emergency preparedness under a wide range of scenarios.
The Central Station Alarm Association (CSAA) is a 60-year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.
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