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SecurTek CEP union members ratify new collective agreement
August 8, 2011– Ron Styles, SaskTel President and CEO, today announced that members of the Communications Energy & Paperworkers Union of Canada (CEP) have voted in favour of ratifying a new collective agreement at SecurTek.
Read more about SecurTek CEP union members ratify new collective agreement
SecurTek Launches Social Media Contest
June 1, 2011
SecurTek launched a social media contest on June 1, 2011 which will run until August 31, 2011. To be entered to win participants have to "like" us on Facebook or "follow" us on Twitter!
Read more about SecurTek Launches Social Media Contest
CANASA Warns Homeowners on Door-to-Door Alarm Sales
June 2, 2011
CANASA Warns Homeowners on Door-to-Door Alarm Sales
The Canadian Security Association (CANASA) is advising homeowners to beware of door-to-door alarm sales companies. "Occasionally these companies will use scare tactics or very aggressive sales people who won't take no for an answer. Homeowners often feel trapped into making a decision on the spot, which can lead to problems," says Mona Emond, Director of Marketing and Communications for CANASA.
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SecurTek acquires customer accounts from four security providers
March 24, 2011
SecurTek Monitoring Solutions Inc. today announced it is investing approximately $1.1 million to acquire approximately 1,300 customer accounts from one security monitoring provider in Saskatchewan and three providers based in Alberta.
SecurTek is acquiring 151 customer accounts from Detect Security in Prince Albert, 296 accounts from Astro Systems in Calgary, 225 accounts from AE Security also based in Calgary, and 631 accounts from Armax Security in Edmonton.
“SecurTek’s latest customer acquisitions support our strategy of expanding our market reach and growing our business for the future,” said Ron Styles, SaskTel President and CEO. “SecurTek is in a strong financial position and has been a profitable SaskTel subsidiary since 2002. SecurTek will continue to seek out solid acquisitions to maintain its strong financial position.”
Prince Albert Alarms, a SecurTek Authorized Dealer, will service the majority of the Detect Security accounts. Astro Systems will remain a SecurTek installing dealer but the Astro customer accounts acquired by SecurTek will now be serviced by an existing SecurTek retail dealer Calgary Fusion. AE Security will continue to service the AE Security customers acquired by SecurTek. The Armax customers will now be serviced by SecurTek retail dealer Authority Alarms.
“These acquisitions will help to ensure that SecurTek can continue to excel in the very competitive security industry while returning profits to SaskTel,” added Styles.
About SecurTek
SecurTek, a wholly-owned subsidiary of SaskTel, provides commercial and residential security monitoring services to customers in Saskatchewan, Alberta, British Columbia, Ontario and Nova Scotia, from their state-of-the-art fully redundant monitoring centres in: Yorkton, Saskatchewan; Winnipeg, Manitoba; and Aurora, Ontario. Through their dealer program, SecurTek partners with over 80 independently owned firms including retail, wholesale and servicing dealers who provide security sales and service expertise to their customers. Fifteen of SecurTek’s dealers are Saskatchewan-based firms. SecurTek employs 121 people including 109 at their head office in Yorkton. Visit www.securtek.com for more information.
For more media inquiries only, please contact:
Andy Tate, SaskTel Media Relations
Phone: (306) 777-4548
Email: andy.tate@sasktel.sk.ca
View Additional articles regarding the aquisitions:
- Security Sales & Integration Magazine
March is Fraud Awareness Month
March
March is Fraud Awareness month - so why not learn something new about protecting yourself and your family? With the much anticipated arrival of summer on it's way, the warmer weather also means door knockers will be out in full force! Prepare yourself for their arrival and protect yourself against the bad amongst the good (because not all door knockers have bad intentions)
Read this article to find out more about the door knockers and what you can do to prepare yourself!
The Home of the Future... TODAY!
January 14th
It’s been a long time coming… and SecurTek is now getting their feet wet on the west coast of Vancouver!
SecurTek Home Manager, a service that has been under research and development for a couple of years, is now making its way into the spotlight debuting Friday, January 14th, 2011.
Read more about The Home of the Future... TODAY!
Carbon Monoxide Detectors in the Spotlight....
2010-12-30
If you have been tuned in to the news lately, you will have heard about some tragic incidents involving deaths or illness due to carbon monoxide poisoning. Most recently, in Humboldt, SK, 24 care home residents, 5 employees and 2 visitors were evacuated to the Humboldt District Hospital after a leak in their boiler caused high levels of carbon monoxide gas. The death of an 89 year old man at the care home is being linked to the carbon monoxide gas as being a contributing factor. There were no detectors at the care home when the incident occurred, but some have been installed in the building since.
Read more about Carbon Monoxide Detectors in the Spotlight....
Authorized SecurTek Dealer wins Business Award
Melhoff Security, an Authorized Dealer for SecurTek was presented with the Medicine Hat Chamber of Commerce Small Business Award for 2010 at the organization's recent Gala. Melhoff Security has been a part of the community since September 2006. The owner of the business, Jason Melhoff has been an active member of the Chamber and is currently the Ambassador Committee Chair for the Medicine Hat and District Chamber of Commerce. He previously held the position of Chair/President and has served on the Board of Directors for many years.
SecurTek would like to congratulate Melhoff Security, Jason, Elizabeth and the entire team for winning the award. We take pride in knowing that Melhoff Security has received this award because of the excellent service that they provide to customers and their on-going commitment to the community. Melhoff Security regularly supports the Women's Shelters, the Food Bank, the Youth Shelters, Core Association, Big Brothers and other organizations in Medicine Hat and Area. Jason Melhoff also sits on the Calgary Chapter of CANASA as Vice President. He is tireless in his commitment to customer service excellence and in advocating for improvements to the standards that are adhered to in the security industry.
On behalf of everyone at SecurTek, we'd like to congratulate Melhoff Security on the well-deserved award.
SecurTek Acquires Maximum Monitoring Serivces Ltd
August 10, 2010 - SecurTek Monitoring Solutions Inc. today announced it will invest $1.4 million to acquire approximately 7,500 wholesale and retail accounts of Ontario-based Maximum Monitoring Services Ltd.
“SecurTek continues to be a Saskatchewan success story and this acquisition further supports our strategy of growing our business and expanding our market reach,” said Robert Watson, SaskTel President and CEO. “SecurTek has been a profitable subsidiary of SaskTel since 2002. It is acquisitions such as this, along with new customer account growth, that ensure SecurTek’s financial position remains strong.”
“Our partnership with SecurTek offers SecureVision View an opportunity to expand our products on a national basis and insures the continued excellence in monitoring and service for our customers,” said Robert Miller, SecureVision View Owner.
Maximum Monitoring Services Ltd. has been in the security and monitoring business for many years, and has an established customer base and a strong commitment to customer service. Maximum will become an Authorized Dealer for SecurTek, operating under the name of SecureVision View Inc. The retail customers will continue to be served by Maximum, now operating under the name of SecureVision View Inc.
“This acquisition positions SecurTek to thrive in the monitoring industry’s competitive market and achieve economies of scale that will return a profit to SecurTek’s parent company, SaskTel,” added Watson.
Wireless Backup
SecurTek offers wireless backup, keeping your system connected via internet or cellular feeds. This means, in the event that the phone line fails or you don't have a traditional phone line, a signal can still be transmitted to the SecurTek Monitoring Station.
See our promotion page for details:
http://protectmycastle.ca/backup/
Get Up To 6 Months Free Monitoring
A monitored security system from SecurTek can monitor your home against instrusion, fire, flood, carbon monoxide and damaging high or low temperature changes.
See our promotion page for details.
SecurTek Launches Videofied Monitoring
While SecurTek has been offering Videofied to some Saskatchewan customers for a limited time, we are now proudly offering monitoring services for the Videofied products to all of our dealer network and customers Canada wide.
Videofied is a completely self contained video verification system, requiring no external power source, phone line or internet connection. It is suitable for both indoor and outdoor situations. Typical applications would be protection of vechicle and equipment yards, construction sites, small and large commercial sites, and some residential applications. The system works using the GSM network.
SecurTek achieves CSAA Five Diamond Certification for monitoring excellence
Read more about SecurTek achieves CSAA Five Diamond Certification for monitoring excellence
Door Knocking - Tips For Customers
Door knocking - or door-to-door sales - is a technique being used more frequently by many companies, including alarm companies. While it can be a positive way to reach out to and share security information with a community, the Better Business Bureau (and SecurTek) has received complaints of high pressure sales tactics used by these companies. The Better Business Bureau warns customers to be cautious and informed when answering the door to alarm system salespeople.
The BBB received more than 3,000 complaints against burglar alarm companies in 2009, a 68% increase over the previous year. Some of the situations they cite include customers being convinced that their current monitoring company was going out of business. The door-to-door sales person advised the customer that he was there to install an upgraded system so that the company he was representing could take over the monitoring service once they signed a new contract. Some customers had their systems replaced and signed a new contract only to realize that their original security monitoring company had not gone out of business, and they were now paying two monitoring contracts.
In an effort to help keep our customers informed, SecurTek has compiled some useful tips to lend a hand if approached by door-to-door security sales people:
- Always do research before purchasing any products or services.
- Deal only with reputable companies. You can check out the company at the Better Business Bureau's Web site, www.bbb.org.
- Don't be pressured into buying something you don't want or need. A reputable company will let you check out the offer and compare bids from several installers.
- Make sure you get the name of the sales person, the name of the company they are representing and their contact information (address, phone number, email address).
- Some companies will offer a "free" alarm system. While the equipment and installation may be free (make sure this is in writing), there is a monthly monitoring fee. Make sure you compare all the costs.
- If you do sign up for service, ask who will be providing any service or maintenance for your system and where the company is located. Write this information down.
- Find out about local building codes and regulations regarding burglar alarms, including costs for false alarms in your community.
- Check out the company that will be monitoring your system. Ask if it is the same company you are signing a contract with. If not, make sure you obtain the name, address and phone number of this company.
- Consider advantages and disadvantages of each system and decide which will be best for your particular situation.
- Ensure the contract includes all promises made by the salesperson. If the promises are not in the contract, do not sign it.
- Study the contract carefully before signing it.
- If you are planning on moving, ask what happens with your contract, and get that information in writing from the salesperson.
- After your purchase, make sure you check the system routinely to be sure it is in working order.
- If you are having problems with your alarm, make sure you document dates, times, who you talked with, who came out and what was fixed.
In March, the Electronic Security Association adopted stricter policies aimed at improving ethical conduct for members and enhancing service to consumers. The new policies include:
- Enhanced identification: Sales representatives must carry photo ID cards and clearly state who they work for when making a sales call. All of SecurTek’s Authorized Dealers and their representatives have photo ID.
- More respect for consumers: When requested by a consumer, a sales representative shall immediately discontinue a presentation and leave the premises.
- False accusations about competition not permitted: Sales representatives may not make any false statements about competing organizations.
- Improved customer contract requirements: Written materials, which clearly and conspicuously disclose all terms and conditions, must be presented to customers when closing the sale.
- Better refund policies: Prior to the sale of any product or service, sales representatives must disclose all termination fees and must honor all refunds in accordance with their company's policies.
- If you have any questions or would like to voice your concerns about door-to-door sales in your area, contact SecurTek at 1-877-777-7590.
SecurTek Wins at the 15th Annual SAMMY Awards!
Read more about SecurTek Wins at the 15th Annual SAMMY Awards!
SecurTek offers discount exclusively to CPEAC members
SecurTek Pioneers give back to the community
The Holiday Season is the seson for giving!
Read more about SecurTek Pioneers give back to the community
SecurTek.com Adds Customer Feedback and Stories
The SecurTek.com website is now offering a "Customer Feedback and Stories" form. Customers can now easily submit their own security related stories, testimonials and general feedback right from our webstie.
The new form can be found under the "Contact Us" menu or by clicking here.
We are looking forward to hearing from you!
SecurTek partners with Janson Homes & Realty
Starting in October, 2009, SecurTek has partnered with Janine Wilson of Janson Homes and Realty to provide security monitoring services in a featured show home located in Regina, Saskatchewan's "Harbour Landing" at 4633 Malcolm Drive.
SecurTek is pleased to partner with Janson Homes and Realty, and looks forward to future opportunities to showcase our premier monitoring services.
SecurTek featured in "Security Sales & Integration" magazine
SecurTek was proud to be featured as the cover story "SAMMYs 2009: Making Marketing Magic" in the June, 2009 issue of Security Sales & Integration magazine.
Read the entire cover story here!
SecurTek and AAA Alarms Reach Agreement
On June 24, 2009, AAA Alarms, a wholly-owned subsidiary of Manitoba Telecom Services Inc. (MTS), and SecurTek, a wholly-owned SaskTel subsidiary, announced a joint agreement.
Read more about SecurTek and AAA Alarms Reach Agreement
Concerned about Door Knockers in your community?
Here are a few tips to help you recognize legitimate sales people if you are considering a purchase via a door-to-door sale.
Read more about Concerned about Door Knockers in your community?
SecurTek Launches Home Manager Service
SecurTek is pleased to announce the official launch of our SecurTek Home Manager Service!
Read more about SecurTek Launches Home Manager Service
SecurTek celebrates 10 years of success
SecurTek Monitoring Solutions Inc. officially went into business on May 5, 1999, and is proud to be celebrating our 10th anniversary in 2009!
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