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Monitoring is the core of our business.
When we say we're here for our customers, we mean it. SecurTek is commited to Service Excellence, long-term partnerships, advanced technologies and a local presence. We currently have Monitoring Stations in Yorkton, SK, Winnipeg, MB and Aurora, ON.
Our Monitoring Stations are linked, so in the rare chance a station has an emergency, all signals can be transferred to another station. This provides customers with an extremely high level of security and uninterrupted service. SecurTek also has the latest monitoring software, which allows us to offer customers the services they need.
We continuously strive to exceed customers and Dealer expectations. Our stations are Underwriters' Laboratories of Canada (ULC) certified, meaning SecurTek meets or exceeds the highest industry standards with regards to call overflow, staffing requirements, response procedures, computer systems and backup power systems. We offer burglary, commercial, fire, environmental, medical, video and residential monitoring services.
Our strength is our partnerships.
Our Service Excellence strategy means we are committed to providing timely and professional service to our customers and Dealers. We have Monitoring Station Managers who work with the Monitoring Station Attendants on response and customer service issues. Each attendant goes through a comprehensive CSAA training program built on the cornerstone of Service Excellence.
In surveys to date, more than 8 out of 10 SecurTek customers would highly recommend the company to their family and friends. It's a winning reputation that you can share, with SecurTek behind you for support.
SecurTek does not compete with our Dealers.
Our goal is to develop and foster strong, long-term partnerships through ongoing revenue sharing opportunities and Dealer support programs.
SecurTek relies on our Authorized Dealers to do the sales and installation of our security systems, while we provide reliable monitoring and technical support. We do not have our own sales or installation force. Any sales leads that come to SecurTek are passed directly on to an Authorized Dealer.
SecurTek supplies the tools to build your business.
Our dedicated team of professionals is here to provide support to Authorized Dealers.
Available through a toll-free number, our team will provide quick responses to questions about equipment, products, commissioning and marketing. SecurTek arranges sales training sessions on such topics as upselling and closing the sale, as well as installation training programs with our equipment suppliers. A Dealer website has been developed to provide up-to-date information and support to Dealers, as well as basic business tools.