Installing VoIP?

VoIP is short for Voice-over Internet Protocol. VoIP technology is used to take the voice signal from your telephone and convert it into a digital signal that can travel over the internet. This allows users to obtain phone service through the internet while using regular telephone sets.

There is a growing concern regarding VoIP and its affect on security systems. Most alarm signals travel through regular phone lines. When a VoIP phone system is installed it can eliminate the path an alarm signal would typically take to reach the monitoring station. If VoIP is added as an additional line and is not connected in any way to your existing telephone outlets or wiring, communication from your home or business security system to SecurTek’s monitoring station should not be affected.

However, if VoIP is installed as a replacement for your existing phone line, it can disrupt communication between your premises and SecurTek’s monitoring station.

If you are thinking of changing your phone system to VoIP you should first ask your VoIP Service Provider the following questions:

· Will 911 service still be available?

· Will 411 (information) service still be available?

· What happens if my internet is down?

· Will my phone service be affected by power outages?

· How will VoIP affect other services that use the phone line, such as my security system?

· Will my home security system still send signals to the monitoring station?

We are actively seeking solutions to this problem, and will keep you informed of any developments in this area. It is very important that you inform us if you decide to change your telephone service to VoIP, and we can discuss any options that may be available to you at that time. For any questions regarding your SecurTek system, please feel free to call our Customer Care Centre at 1-877-777-7590.